Kingsway Auto Centre has been keeping Burnaby drivers on the road since 1998. Owner Tony Mercado started as a lube tech at 19, earned his Red Seal, and bought the shop in 2005.
Tony and his crew of 3 mechanics handle everything from oil changes to full engine rebuilds. Specializing in Japanese and Korean makes — Honda, Toyota, Mazda, Subaru, Hyundai, Kia — with most domestic & import vehicles accepted. Philosophy: diagnose right the first time, give honest estimates, never sell work you don't need.
28Years in Biz
4Bay Shop
4Techs
ASECertified
2,500+Vehicles/Yr
4.8★Google Rating
Full-service auto repair. Free courtesy shuttle within Burnaby.
Routine Maintenance
Oil change, tire rotation, fluid flush (coolant, brake, trans), filters, spark plugs, belts & hoses, battery.
Diagnostics
Check engine light, drivability, OBD-II scan, smoke test, compression test, A/C performance, electrical. $135 diag fee waived with repair
Brakes & Suspension
Brake pads/rotors, calipers, shocks & struts, control arms, ball joints, tie rods, wheel bearings, alignment.
Engine & Drivetrain
Timing belt/chain, water pump, alternator, starter, radiator, thermostat, CV axle, motor mounts, trans fluid.
A/C & Heating
A/C recharge, compressor, condenser, heater core, blend door, cabin filter.
Inspections
BC AirCare readiness, pre-purchase ($199), pre-trip, winter check, recall lookups.
Labour rate: $135/hr. Free estimates on major work.
| Service | Price |
|---|
| Oil change (conventional) | $49.99 |
| Oil change (full synthetic) | $79.99 - $109.99 |
| Tire rotation & balance (4) | $79.99 |
| Diagnostic scan / CEL | $135 |
| Brake pads & rotors (per axle) | $350 - $550 |
| Brake fluid flush | $129.99 |
| Spark plugs (4-cyl) | $180 - $250 |
| Serpentine belt | $150 - $220 |
| Battery replacement | $180 - $350 |
| Transmission fluid flush | $249.99 |
| Coolant flush | $149.99 |
| A/C recharge | $179.99 |
| Timing belt (parts + labour) | $800 - $1,400 |
| Alternator replacement | $450 - $800 |
| Pre-purchase inspection | $199 |
| Wheel alignment (2WD) | $119.99 |
| Winter tire changeover | $89.99 |
All prices + GST. Free shuttle in Burnaby.
How Maria handles a service call — first contact to keys returned.
1
Appointment — Customer calls or drops in. Maria books the time and asks: "What's the concern? Warning lights? Recent noises?"
2
Diagnosis — Tony diagnoses the issue. Maria calls the customer with the update. If customer calls: "Did Tony find anything?"
3
Estimate & Approval — Maria calls with the estimate. Customer approves over the phone. Work begins. If over budget, Maria offers options.
4
Parts Ordering — If parts aren't in stock, Maria checks suppliers and updates customer: "Your rotors arrive by tomorrow afternoon."
5
In Progress — Customer calls asking "Is my car ready?" Maria checks status and replies: "Still on the lift — about 2 more hours. I'll call you."
6
Pick-up — Maria calls: "Your car is ready. Total is $487.35. See you soon!" — sends follow-up survey.
AI for status checks: The #1 reason customers call a shop is "Is my car ready?" Maria fields these instantly without pulling a tech off a job.
4 ASE-certified techs, 4 bays, decades of experience.
Tony Mercado
Owner · Red Seal · 25 Years
Bought the shop in 2005. Honda/Acura specialist, does the complex diagnostics himself. ASE Master Certified. Known for honest, no-upsell approach.
Priya Sharma
Journeyman · 12 Years
Joined in 2015. Go-to for Subaru, Mazda, European makes. Diagnostic lead for CEL and drivability issues. Specializes in transmissions and electrical.
Jesse Park
Journeyman · 8 Years
Brake & suspension specialist. Came from Toyota dealership. Handles all alignments, wheel bearings, control arms, A/C, and cooling.
Marcus Lee
Apprentice · 3rd Year
Handles routine maintenance, tire changes, assists on bigger jobs. Double-checks every car before customer pick-up — Tony's QC system.