A repair shop is loud, busy, and physical. The team is under a lift, on a test drive, or elbow-deep in a job. The phone rings anyway.
Every missed call is a service job that just booked with the shop down the road.
An auto repair voice AI assistant answers every call, 24/7, books service appointments, answers common questions, and captures after-hours requests. Hear Maria book a service visit →
The pain points, specifically
1. Nobody can answer during the day. The whole team is doing the work. Answering means stopping it — so calls go to voicemail.
2. Booking is the bulk of the traffic. Oil changes, diagnostics, tire swaps, and service appointments are simple, repetitive, and constant.
3. Status calls interrupt the bays. "Is my car ready?" "How much longer?" "What did you find?" Each one pulls a technician or advisor off the job.
4. After-hours calls vanish. Customers call in the evening about drop-offs and bookings, and reach a machine.
5. Pricing questions repeat. Standard services could be answered instantly; instead they become callbacks.
What an auto repair assistant handles
Handles on its own
- Service appointment booking with vehicle details
- Hours, location, and drop-off process
- Standard pricing for common services
- Confirmation and reminder texts
- After-hours booking and request capture
Assists and routes
- Status updates from your authorised system
- Diagnostic and repair questions needing an inspection
- Warranty and service-plan questions
Always the advisor or technician
- Firm repair quotes and diagnostics
- Technical advice and safety decisions
- Complaints and anything sensitive
The missed-job math
- 5 missed calls a week × an average $350 service job = $1,750 a week, or about $91,000 a year.
- Recovering even one job a week changes the month.
OrdrNow is $199/month plus a one-time $199 setup fee. One recovered job a month more than covers it.
The office-automation half
The assistant captures the vehicle, the service requested, and the appointment time, books it into your schedule, sends the confirmation, and logs the call. Your advisors start the day with an organised book and the details attached — instead of a stack of callbacks to work through between jobs.
What it does not replace
It does not replace your technicians, their diagnostics, or your service advisor's judgment on what a vehicle needs. It does not promise a repair price before an inspection. It answers the phone and books the work, so the bays stay busy and the schedule stays full.
Try it before you decide
- Book an oil change.
- Ask for a diagnostic estimate.
- Ask about drop-off and hours.
- Then ask whether your car is ready and hear how Maria handles it.
The bottom line
Repair shops lose jobs to voicemail every day, because the work makes answering impossible. Voice AI answers every call, books the service, and captures the after-hours demand — without pulling anyone off a job.
Answer every call. Fill the bays. Capture the after-hours. See pricing →