Privacy Policy

Last updated: July 8, 2026

ordrnow.com ("we," "our," or "us") operates the website at ordrnow.com. We respect your privacy and are committed to protecting the personal information you share with us.

1. Information We Collect

Information you provide directly:

  • Name, email address, and phone number when you fill out contact forms, request demos, or subscribe to our newsletter
  • Business information when inquiring about our services
  • Any information you share during voice AI assistant demo calls (recorded for quality and training purposes)

Information collected automatically:

  • Usage data (pages visited, time spent, referral source)
  • Device and browser information (IP address, browser type, operating system)
  • Analytics data via cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Provide and improve our AI voice assistant services
  • Respond to your inquiries and demo requests
  • Send news updates, marketing communications, and service-related information — only with your consent
  • Analyze website performance and user experience
  • Comply with legal obligations

3. Marketing Communications & Your Rights

If you provide your email address or phone number and consent to receive marketing communications, we may send you news updates, promotions, and information about our services. You can withdraw your consent at any time:

  • Email: Click the unsubscribe link in any marketing email
  • Text/SMS: Reply "STOP" to any marketing text message
  • Contact us directly at info@ordrnow.com to update your preferences

We comply with Canada's Anti-Spam Legislation (CASL). We will not send commercial electronic messages without your consent, and every marketing communication will include a clear and functioning unsubscribe mechanism.

4. Voice Call Recording

Our AI voice assistant demo calls may be recorded for quality assurance, training, and service improvement. You will be notified and asked for consent at the start of any recorded call. Recordings are stored securely and retained only as long as necessary for the purposes described.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who help us operate our website, deliver our services, and process communications (e.g., hosting, analytics, telephony services)
  • Legal authorities when required by law or to protect our rights

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Call recordings are retained for a maximum of 90 days unless otherwise agreed. Marketing contact information is retained until you withdraw consent.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for communications at any time
  • Opt out of cookies via your browser settings
  • File a complaint with your local data protection authority

8. Cookies

We use essential cookies for website functionality and analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

9. Security

We implement reasonable security measures to protect your information, including encryption in transit (HTTPS) and secure storage of call recordings. No method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email or a notice on our website.

12. Contact

For questions about this privacy policy or to exercise your data rights:

📧 Email: info@ordrnow.com
📞 Phone: +1 (778) 800-3883
📍 Location: Burnaby, BC, Canada