Talk to Sam, Your AI Property Management Assistant

Experience how an AI voice assistant handles tenant calls, maintenance triage, noise complaints, and emergency dispatch — routing issues to the right property manager instantly.

Ready to start — click the button above.

Welcome to Pacific Peak Property Management

Sam, our AI assistant, can help you with:

Emergency triage — water leaks, fire, gas smells, power outages
Noise & neighbor complaints — log and escalate
Maintenance requests — dispatch to vendors
Property manager routing — connect to the right manager
Tenant inquiries — lease docs, parking permits, move info

Click "Start Voice Demo" to talk with Sam!

Try saying: "There's a water leak in my bathroom" or "My neighbour is playing loud music"

What Sam Can Do for Property Management

Emergency water leak triage

Fire & gas emergency dispatch

Noise complaint logging

Maintenance request intake

Route to property manager

Multi-channel (call / email / SMS)

24/7 after-hours coverage

Tenant document requests

Pacific Peak
Property Management

Your property, our priority — always.

Head Office 310-6450 Kingsway
Burnaby, BC V5E 1C6

Office (604) 555-0398

24/7 Emergency (604) 555-0399

Email tenants@peakpm.ca

Established 2010 · 16 years serving Metro Van

Properties Managed 12 buildings · 500+ units

Office Hours (PST)

Monday - Friday8:30 AM - 5:00 PM
Saturday10:00 AM - 2:00 PM
Sunday & HolidaysEmergency Only

For after-hours emergencies call (604) 555-0399

Response Priority

Critical (30 min) Urgent (2 hrs) Routine (next day)

Pacific Peak Property Management has been managing strata and rental properties across Metro Vancouver since 2010. We oversee 12 buildings — from 18-unit townhouse complexes to 85-unit highrise condos — totaling 500+ residential units.

Our AI-powered intake system triages all incoming tenant calls, emails, and text messages. Emergencies are flagged and dispatched immediately. Routine issues are logged and routed to the right property manager. Tenants get fast, consistent responses whether it's 2 PM or 2 AM.

12 Properties

500+ Units Managed

16 Years Serving

4 Managers

24/7 Emergency Line

All incoming requests are triaged by priority. Emergencies are dispatched immediately regardless of time.

Critical — 30 min response

Dispatched immediately to on-call vendor + property manager notified

Water leak / flood, gas smell, fire, no heat (winter), elevator entrapment, sewage backup, break-in

Urgent — 2 hour response

Logged and routed to property manager within 1 business hour

Partial power outage, lockout, noisy neighbor escalation, common area damage, garbage chute jam

Routine — Next business day

Logged in system, addressed within 24-48 hours

Light bulb replacement, minor paint touch-up, parking permit request, bylaw question, move-in form

Full-spectrum property management for strata and rental properties.

24/7 Emergency Response

AI-assisted call triage, dispatching, and vendor coordination for after-hours emergencies. All critical issues get a live vendor call within 30 minutes.

Included in all management plans

Tenant & Owner Relations

Multi-channel intake (phone, email, SMS, portal). Noise complaints, bylaw enforcement, dispute mediation, and move-in/move-out coordination.

Maintenance & Vendor Management

Pre-screened trades: plumbing, electrical, HVAC, roofing, painting, locksmiths, janitorial, elevator maintenance. Competitive rates via volume purchasing.

Financial Management

Strata fee collection, rent collection, budgeting, reserve fund planning, annual AGM financial reporting, and owner statements.

Strata Compliance & Governance

Bylaw enforcement, parking and pet compliance, insurance certificates, depreciation reports, and strata council meeting facilitation.

Move-In / Move-Out

Scheduled elevator bookings, damage deposit inspections, key/fob management, move-in orientations for new tenants.

12 properties across Metro Vancouver managed by 4 property managers.

Central Park Tower

72 units, 22-storey condo

Sarah Chen

Metrotown Place

85 units, 27-storey condo

Sarah Chen

Brentwood Towers

62 units, 18-storey condo

Sarah Chen

The Kensington

48 units, 12-storey condo

James MacLeod

Kingsway Villas

40 units, 10-storey condo

James MacLeod

Pinewood Terrace

18 units, townhouse

James MacLeod

Sapphire Townhomes

20 units, townhouse

Priya Sharma

Riverbend Estates

32 units, townhouse

Priya Sharma

Portside Village

45 units, condo

Priya Sharma

Surrey Heights

55 units, condo

James MacLeod

Highland Grove

24 units, townhouse

Priya Sharma

Delta Gardens

28 units, townhouse

Sarah Chen

Our team of 5 dedicated professionals managing your properties.

Sarah Chen

Senior Property Manager

Sarah has 14 years in property management and oversees our largest portfolio. Specializes in highrise strata management, reserve fund planning, and complex strata disputes. Licensed property manager with BC Financial Services Authority.

Central Park Tower, Metrotown Place, Brentwood Towers, Delta Gardens, Kingsway Villas

James MacLeod

Property Manager

James manages our Coquitlam, Surrey, and Burnaby portfolios with 8 years experience. Strong background in townhouse strata management, rental enforcement, and owner communication.

The Kensington, Pinewood Terrace, Surrey Heights

Priya Sharma

Property Manager

Priya brings 6 years of experience managing mixed-use and townhouse complexes. Fluent in English, Punjabi, and Hindi. Known for excellent tenant relations and proactive maintenance programs.

Sapphire Townhomes, Riverbend Estates, Portside Village, Highland Grove

Mark Tanaka

Maintenance Coordinator

Mark coordinates all vendor dispatch, emergency repairs, and preventative maintenance across all 12 properties. Manages a roster of 20+ pre-screened trade vendors. CEP-certified in building operations.

Manages all vendor dispatch and work orders

Lisa Tremblay

Tenant Relations & Administration

Lisa handles lease administration, move-in/move-out coordination, tenant document requests, and complaint intake. First point of contact for all non-urgent tenant inquiries during business hours.

Lease docs, parking permits, forms, general inquiries