Public services
Guides on multilingual access to public and settlement services, and the governance questions that come with automating them.
Multilingual AI Voice Assistants and Newcomer Service in Canada
Canada guarantees service in both official languages while one in eight residents speaks a third. What multilingual AI can honestly do — and what it cannot.
IndustryWho Reaches the Government? AI Voice and the Distribution of Public Resources
Automating the front door of public services decides who gets through. What Canada's rules require, where they stop — and the scandal that shows the stakes.