Compliance and privacy
Privacy, consent and regulatory guidance for recording and automating calls in Canada and the US.
Multilingual AI Voice Assistants and Newcomer Service in Canada
Canada guarantees service in both official languages while one in eight residents speaks a third. What multilingual AI can honestly do — and what it cannot.
Guide typeWho Reaches the Government? AI Voice and the Distribution of Public Resources
Automating the front door of public services decides who gets through. What Canada's rules require, where they stop — and the scandal that shows the stakes.
Guide typeAI Voice Assistants and Canadian Privacy: What You Need to Know
A plain-English guide to the Canadian rules that apply to AI phone assistants — PIPEDA, provincial privacy laws, CRTC call recording and consent, and the questions to ask any vendor.
Guide typeCompliance and Trust Guardrails for AI Voice in Banking
AI voice is allowed in banking, but only inside clear guardrails. Here's how PIPEDA, GLBA, the TCPA, and state AI laws shape disclosure, consent, and human oversight.