A law firm spends real money to make the phone ring — advertising, referrals, content, reputation. Then the phone rings at 6pm on a Friday, and it goes to voicemail.
An unanswered intake call is not a message. It is a case that just walked to another firm.
A legal voice AI assistant answers every call, 24/7, greets the caller, captures intake details, and books the consultation — then routes anything requiring legal judgment to your attorneys. Hear Lisa handle an intake call →
The pain points, specifically
1. Intake calls arrive when nobody is there. Prospective clients call after work, on weekends, and during court time. A firm that only answers 9–5 loses every caller who reaches out on their own schedule.
2. Speed decides the case. When someone is choosing a lawyer, the firm that answers first and sounds competent often wins — before fee, before experience, before anything else.
3. Repetitive calls tie up trained staff. "Do you handle family law?" "What are your hours?" "How do consultations work?" "Where are you located?" These do not need a paralegal.
4. Intake details get lost. A voicemail with a name and a vague reason for calling is a weak start to a follow-up. Structured intake — matter type, contact details, preferred time — is what makes the callback productive.
5. Consultation no-shows. Without confirmations and reminders, booked consultations quietly evaporate.
What a legal assistant handles
Handles on its own
- 24/7 answering and a professional first impression
- Practice-area and firm FAQ questions
- Intake capture: name, contact, type of matter, preferred consultation time
- Consultation booking and confirmation texts
- Directions, hours, and general process questions
Assists and routes
- Scheduling around court and existing appointments
- Questions about documents to bring
- Follow-ups on an existing consultation
Always an attorney
- Case assessment and legal advice
- Deadlines, strategy, and specific fee quotes
- Conflicts and anything privileged or sensitive
- Complaints and urgent legal matters
The missed-intake math
- 2 missed intake calls a week where the average matter is worth $3,000 is roughly $312,000 a year in potential fees.
- Even one recovered matter a month changes the firm's economics.
OrdrNow is $199/month plus a one-time $199 setup fee. One additional signed matter a month typically covers it many times over.
The office-automation half
Intake is not just a conversation — it is data. The assistant captures the caller's details, the matter type, and the preferred time, books the consultation, sends the confirmation, and logs a summary for your team. Instead of a voicemail to decipher, you start the callback with structured information and a booked slot.
What it does not replace
It does not practice law. It does not assess cases, promise outcomes, or advise on strategy. It answers the phone, gathers what intake needs, books the consultation, and hands anything substantive to your attorneys — which is exactly what protects the firm and the client.
Try it before you decide
- Call as a potential client and describe a matter.
- Ask about practice areas and consultation process.
- Book a consultation and check the confirmation.
- Then ask for legal advice and hear how Lisa routes it to a human.
The bottom line
A firm's phone is its funnel, and every unanswered intake call is revenue lost to a competitor who simply picked up. Voice AI answers 24/7, captures intake, books consultations, and keeps the legal conversation where it belongs — with your attorneys.
Answer every caller. Capture every intake. Route the legal work. See pricing →